Ticket Manager

Module version: 3.9
Publisher/Licence: ADQA / AGPL
User interface language: English, French, Spanish, German, Catalan
Help/Support: No
Prerequisites:

• Dolibarr min version: 3.9
• Dolibarr max version: 4.0.5

Install:

• Download the archive file of module (.zip file) from web site DoliStore.com
• Put the file into the root directory of Dolibarr.
• Uncompress the zip file, for example with command

unzip module_ticketmanager-3.9.zip

• Module is then available and can be activated.

This module is a very flexible ticket management system within Dolibarr. It is fully linked to Dolibarr's users and third parties. It is meant to solve any purpose, from support to task management, fulfilling any need in the organization.

The most important features is the e-mail notification to users and the time tracking capability. It comes with an easy admin console to manage its settings.

Full feature list:

- Opening a ticket, it will be assigned to any internal Dolibarr user, and optionally linked to a third party.
- The user will be notified by e-mail of the ticket assignment .
- The user can add records related to the assigned ticket, optionally recording the time of the intervention.
- Once resolved, users will validate the ticket and e-mail notification to the user who opened it.
- The ticket can be reassigned as often as you want, registering changes in allocation
- Users can filter their own ticket, and pending or closed tickets.
- From the configuration module can:

    Create different categories to classify the ticket by type.
    Manage settings e-mails generated.
    Modify the instructions that you can read new ticket page.