Promotions

  • Remindme: Automatic reminder (email, event, notification)

    Allows you to program different types of reminders based on a trigger. RemindMe is here for you!

    280.00 €
  • Advanced Professional Gantt Dolibarr

    Would you like to see your project evolve in an efficient and structured way? The Gantt Professional Advanced Module allows you to manage all your projects in one place, without the need to use Gantt Project. We believe that you can effectively manage your projects with the right tools in place, and the Gantt Professional Advanced Module is one of them.

    600.00 €

New products

  • proyectosplus

    Professional project management with guided creation wizard, sector-specific templates, AJAX side panel, Kanban board and custom fields per category. Create complete projects with automatic tasks in seconds.

    199.00 €
  • Calc Master

    The CalcMaster module for Dolibarr is a professional, elegant, and fully customizable calculator designed to streamline all your calculation needs within the ERP. Whether you are managing discounts, taxes, product volumes, or daily operations, CalcMaster ensures fast, precise, and intuitive calculations while saving time and improving efficiency.

    19.00 €

This module or version is no more available. It may have been discontinued by the author or replaced by another module or version.

Ticket management

c9296d20180406005317

Management of trouble tickets / technical support.

Previous Next
  • Author Librethic
  • Module version 1.5.7
  • Release date 12/19/2017
  • Compatibility Dolibarr V6 - V9
  • Last update 10/09/2025 02:02 PM

More info...

This module adds incident ticket management to Dolibarr, for technical support service.

A ticket can be created by an internal user in Dolibarr's interface.

A public interface is delivered with the module and allows a visitor to create a ticket and access related informations privately (email + ticket ID are necessary to identify).

Ticket classification is customizable through 3 dictionaries : ticket's type, category and severity.

Every action on the ticket is recorded (message, classification change, etc).

One or several intervention sheets can be associated to a ticket, the duration being calculated on the ticket's sheet.

Messages can be sent between project's members, and model answers can be used to send emails(use of native mail models in Dolibarr).

Wiki documentation : http://wiki.dolibarr.org/index.php/DocumentationModuleTicket.

 

  • Module version : auto
  • Editor : Librethic
  • Licence : GNU GPLv3
  • Language interface : FR / EN / ES / IT / DE
  • Help/support : none

DEMO | Documentation HTML/PDF [fr] : see https://doc.librethic.io

Prerequisites

  • Dolibarr min version: auto
  • Dolibarr max version: auto

Installation

  • Download the archive file of module (.zip file) from web site DoliStore.com
  • Put the file into the root directory of Dolibarr.
  • Uncompress the zip file, for example with command
unzip fichiermodule.zip

Module is then available and can be activated.




If you think this module is a fork of another one (published after the first one) or violates some terms or conditions of use (for users or vendors), you can make a report at dolistore@dolibarr.org