Promotions

  • Advanced HRM : Advanced human resources management

    This module brings a layer of ergonomics and additional features in the standard Dolibarr human resources management module, such as the facility to create absence requests from the employee schedule, the addition of automatic VAT rates, the integration of the km scale on the tranche 1 and of google maps.

    174.00 €  (348€)
  • Litigation & Recovery with LegalCity

    This module lets you easily declare a dispute on an invoice, order or contract, and then track its progress in your dashboard. And thanks to the integration of LegalCity, you can now transmit your file for collection in a single click, directly from Dolibarr.

    60.00 €  (120€)

New products

  • CRM client connector (beta)

    This module adds an extension layer to the Dolibarr APIs, enabling certain external applications — such as the Thunderbird: Dolibarr Connector module to provide additional features. It allows, for example, linking emails to Dolibarr and adding comments, notes, and other related functionalities.

    FREE
  • InfraSCusPrice

    Automate the entry of prices for subsidiaries: - Based on a third party designated as the parent company of a group with customer prices already set. - For subsidiaries, you can apply the parent company's prices with a single click. - All customer prices for a subsidiary can be deleted with one click.

    24.00 €

This module or version is no more available. It may have been discontinued by the author or replaced by another module or version.

Ticket Manager

c3057d20170508113811

This module is a very flexible ticket management system within Dolibarr. It is fully linked to Dolibarr's users and third parties. It is meant to solve any purpose, from support to task management, fulfilling any need in the organization. The most important features is the e-mail notification to users and the time tracking capability. It comes with an easy admin console to manage its settings.

Previous Next
  • Author ADQA
  • Module version 1.1
  • Release date 07/07/2016
  • Compatibility Dolibarr 3.9 - 4.0.5
  • Last update 01/02/2025 05:09 PM

More info

Module version: 3.9
Publisher/Licence: ADQA / AGPL
User interface language: English, French, Spanish, German, Catalan
Help/Support: No
Prerequisites:

  • Dolibarr min version: 3.9
  • Dolibarr max version: 4.0.5

Install:

  • Download the archive file of module (.zip file) from web site DoliStore.com
  • Put the file into the root directory of Dolibarr.
  • Uncompress the zip file, for example with command
unzip module_ticketmanager-3.9.zip
  • Module is then available and can be activated.

 

This module is a very flexible ticket management system within Dolibarr. It is fully linked to Dolibarr's users and third parties. It is meant to solve any purpose, from support to task management, fulfilling any need in the organization.

The most important features is the e-mail notification to users and the time tracking capability. It comes with an easy admin console to manage its settings.

Full feature list:

- Opening a ticket, it will be assigned to any internal Dolibarr user, and optionally linked to a third party.
- The user will be notified by e-mail of the ticket assignment .
- The user can add records related to the assigned ticket, optionally recording the time of the intervention.
- Once resolved, users will validate the ticket and e-mail notification to the user who opened it.
- The ticket can be reassigned as often as you want, registering changes in allocation
- Users can filter their own ticket, and pending or closed tickets.
- From the configuration module can:

    Create different categories to classify the ticket by type.
    Manage settings e-mails generated.
    Modify the instructions that you can read new ticket page.