Promotions

  • Stick it

    No more paper notes fly and lose on the desks! This module allows you to display a note on a sheet, a customer form, invoice, etc ... You can choose the status of this note: private, public (shared notes for the relevant sheet) or shared (shared notes for all of the same type sheets).

    60.00 €  (120€)
  • Advanced Professional Gantt Dolibarr

    Would you like to see your project evolve in an efficient and structured way? The Gantt Professional Advanced Module allows you to manage all your projects in one place, without the need to use Gantt Project. We believe that you can effectively manage your projects with the right tools in place, and the Gantt Professional Advanced Module is one of them.

    300.00 €  (600€)

New products

  • Adminer4Dolibarr

    Integrate Adminer database management tool with automatic authentication. Manage your Dolibarr database directly from the admin interface.

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    Adds a public download link to shipment and delivery PDFs. The link uses document.php?hashp=… and can be used in emails/SMS.

    30.00 €

This module or version is no more available. It may have been discontinued by the author or replaced by another module or version.

Ticket Manager

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This module is a very flexible ticket management system within Dolibarr. It is fully linked to Dolibarr's users and third parties. It is meant to solve any purpose, from support to task management, fulfilling any need in the organization. The most important features is the e-mail notification to users and the time tracking capability. It comes with an easy admin console to manage its settings.

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  • Author ADQA
  • Module version 1.1
  • Release date 07/07/2016
  • Compatibility Dolibarr V4
  • Last update 01/02/2025 05:09 PM

More info

Module version: 3.9
Publisher/Licence: ADQA / AGPL
User interface language: English, French, Spanish, German, Catalan
Help/Support: No
Prerequisites:

  • Dolibarr min version: 3.9
  • Dolibarr max version: 4.0.5

Install:

  • Download the archive file of module (.zip file) from web site DoliStore.com
  • Put the file into the root directory of Dolibarr.
  • Uncompress the zip file, for example with command
unzip module_ticketmanager-3.9.zip
  • Module is then available and can be activated.

 

This module is a very flexible ticket management system within Dolibarr. It is fully linked to Dolibarr's users and third parties. It is meant to solve any purpose, from support to task management, fulfilling any need in the organization.

The most important features is the e-mail notification to users and the time tracking capability. It comes with an easy admin console to manage its settings.

Full feature list:

- Opening a ticket, it will be assigned to any internal Dolibarr user, and optionally linked to a third party.
- The user will be notified by e-mail of the ticket assignment .
- The user can add records related to the assigned ticket, optionally recording the time of the intervention.
- Once resolved, users will validate the ticket and e-mail notification to the user who opened it.
- The ticket can be reassigned as often as you want, registering changes in allocation
- Users can filter their own ticket, and pending or closed tickets.
- From the configuration module can:

    Create different categories to classify the ticket by type.
    Manage settings e-mails generated.
    Modify the instructions that you can read new ticket page.