HelpDesk for Dolibarr

HelpDesk Module for Dolibarr ERP

A complete operator ticket management system for Dolibarr, featuring a modern Kanban board, Claude AI-powered analysis, built-in screen capture and video recording, and bell notifications. Designed for IT teams and support operators to manage and resolve requests efficiently.

Key Features

• 3 Ticket Types — Bug reports, feature requests, and change requests
• Kanban Board — Visual drag-and-drop board with 7 workflow statuses: Draft, Sent, In Analysis, In Development, Tested, Implemented, Closed
• Claude AI Analysis — Automatic ticket complexity estimation, smart suggestions, and time estimates powered by Anthropic Claude
• Screen Capture — Built-in screenshot tool with freehand drawing, arrow, and rectangle annotations
• Video Recording — Record up to 60 seconds directly in the browser using MediaRecorder API
• Bell Notifications — Real-time audio and visual notifications for IT staff and operators
• Quick Help Button — Accessible help button on every Dolibarr page for instant ticket creation
• 6 Languages — Full support for English, Romanian, German, Spanish, French, and Italian
• Priority Levels — Normal, High, and Critical priorities with color-coded badges
• Module Context Tracking — Automatically associates tickets with the current Dolibarr module
• Ticket Assignment — Assign tickets to team members from the detail view
• Conversation & Notes — Tabbed interface for ticket details, conversation thread, internal notes, and AI history

Requirements

• Dolibarr 22.0 or higher
• PHP 8.0 or higher
• Anthropic API key (optional, required for AI analysis features)

Installation

1. Upload the module zip via Admin > Deploy/Install external app/module
2. Go to Admin > Modules and activate HelpDesk
3. Configure settings in Admin > HelpDesk Settings
4. Optionally set your Anthropic API key for AI features

Support

Contact us at: support@quantivo.eu

Author: QUANTIVO