After-Sales Service – Workshop & On-site Interventions

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Dolibarr module – Multi-industry

The After-Sales Service module for Dolibarr lets you manage your after-sales / repair cases both in the workshop and on-site, for a wide range of professions. It includes a schedule (booking and editing appointments) and an advanced mobile workflow via QR Code (photos + signature) with T&Cs validation. Voice Fonction

✅ Features

• Complete management of after-sales cases (creation, tracking, statuses)

• Centralized RAN management for after-sales cases

• Voice dictation feature

• Workshop repairs and on-site interventions

• Workshop / on-site scheduling: appointment booking, editing / rescheduling

• Technician management and availability

• Customer equipment / products: brand, model, version, type

• Equipment import via files (CSV)

• Link with third parties (customers)

• QR Code Photos: mobile page, take photos (camera) and send to the after-sales case and the Third-Party record

• QR Code Signature: sign the after-sales form / workshop check-in on smartphone / tablet

• T&Cs: mandatory checkbox + public T&Cs page (text/file depending on configuration)

• Action history + tracking/audit trail

🧭 Menus

• After-Sales / Repairs Workflow

• Centralized RAN Management (unique number)

• Schedule

• Signatures / Tracking

• Configuration / Dictionaries

• Voice Dictation

⚙️ Compatibility

• Dolibarr: V19 to V23

• PHP: 8.x

• Database: MySQL / MariaDB

🌍 Other languages: 🇬🇧 EN · 🇮🇹 IT · 🇩🇪 DE · 🇪🇸 ES
Support

Author: KSI — dolibarr@serveur2ksi30.fr