iciDOCS

Centralized documentation

Create, organize and retrieve procedures, guides, known issues and useful articles directly inside Dolibarr.

Ticket assistance

iciDocs suggests useful articles from tickets based on the ticket group, title, initial message and request type.

Support knowledge reuse

Turn solved tickets into reusable documentation to reduce recurring requests and improve response consistency.

Key features

• Documentation management from the Tickets menu.
• Workflow: Draft, To validate, Published, Archived.
• Visibility: Internal only or Internal and external.
• Classification by ticket group.
• Version history.
• Attachments.

Sharing and export

• Secure public link for published articles.
• Insert a clickable article link into a ticket response.
• Internal and public consultation statistics.
• PDF export with company logo, linked groups and legal information.
• Configurable PDF options.

For support teams

Quickly find procedures, share useful articles and enrich documentation from solved tickets.

For customers

Published articles with external visibility can be shared through a public link without requiring a Dolibarr account.

For your organization

Knowledge stays centralized, versioned and accessible within the Dolibarr environment.

Test our modules

You can test our modules here:

https://dev.icidsi.com

Support

For support requests, please use the official support page:

https://icidsi.com/contact

Included

• Module ZIP package.
• Access to the features described on this page.
• Corrective support for confirmed module issues.

Not included

• Custom development.
• Installation service.
• User training.
• Specific adaptation to a modified Dolibarr instance.