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Questo modulo o versione non è più disponibile. Potrebbe essere stato interrotto dall'autore o sostituito da un altro modulo o versione.

Ticket management

c9296d20180406005317

Management of trouble tickets / technical support.

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  • Autore
  • Versione modulo 1.5.7
  • Rilascio data 19/12/2017
  • Compatibilità Dolibarr V6 - V9
  • Ultimo aggiornamento 09/10/2025 14.02

Maggiori informazioni...

This module adds incident ticket management to Dolibarr, for technical support service.

A ticket can be created by an internal user in Dolibarr's interface.

A public interface is delivered with the module and allows a visitor to create a ticket and access related informations privately (email + ticket ID are necessary to identify).

Ticket classification is customizable through 3 dictionaries : ticket's type, category and severity.

Every action on the ticket is recorded (message, classification change, etc).

One or several intervention sheets can be associated to a ticket, the duration being calculated on the ticket's sheet.

Messages can be sent between project's members, and model answers can be used to send emails(use of native mail models in Dolibarr).

Wiki documentation : http://wiki.dolibarr.org/index.php/DocumentationModuleTicket.

  • Module version : auto
  • Editor : Libr&thic
  • Licence : GNU GPLv3
  • Language interface : FR / EN / ES / IT
  • Help/support : none

DEMO | Documentation HTML/PDF [fr]: see https://doc.librethic.io

Prerequisites

  • Dolibarr min version: auto
  • Dolibarr max version: auto

Installation

  • Download the archive file of module (.zip file) from web site DoliStore.com
  • Put the file into the root directory of Dolibarr.
  • Uncompress the zip file, for example with command
unzip fichiermodule.zip

Module is then available and can be activated.




If you think this module is a fork of another one (published after the first one) or violates some terms or conditions of use (for users or vendors), you can make a report at dolistore@dolibarr.org