Ticket management

This module adds to Dolibarr the trouble ticket management or technical support. An unidentified user can register a new ticket or consult an existing, through a public interface.

The classification of the ticket is customizable with three dictionaries: the type, category and severity of the ticket.

Every action performed on the ticket (recording a message, change in classification, etc.) is recorded in the history of the ticket.

You can associate one or more forms of intervention to the ticket, the duration is calculated on the form of ticket.

Instance DEMO

Module version: auto for Dolibarr 5+
Publisher/Licence: aternatik (Dolibarr Preferred Partner) / GPLv3 / GPLv3
User interface language: English / French / Spanish / Italian
Help/Support:Forum www.dolibarr.fr / mail to contact _AT_ aternatik.fr

Prerequisites:

• Dolibarr min version: 3.6 (on private GIT repository)
• Dolibarr max version: auto+ 

Install:

• • Download the archive file of module (.zip file) from web site DoliStore.com
  • Put the file into the root directory of Dolibarr.
  • Uncompress the zip file, for example with command

unzip modulefile.zip

• Module or skin is then available and can be activated.