Promotions

  • Advanced HRM : Advanced human resources management

    This module brings a layer of ergonomics and additional features in the standard Dolibarr human resources management module, such as the facility to create absence requests from the employee schedule, the addition of automatic VAT rates, the integration of the km scale on the tranche 1 and of google maps.

    145.00 €  (348€)

New products

  • Last customer price

    Pick a product on a quote, order or invoice: the last price and discount granted to that customer are shown, and applied in one click.

    59.00 €
  • Lead Management

    The Lead Management module allows you to track commercial contacts to be qualified in Dolibarr without cluttering your third-party database, and then convert them in one click into a prospect, contact, and opportunity — all linked together and to their original lead.

    190.00 €

TempsSupport — Phone support time tracking

mp22896d20260726102017

Track phone-support time per customer (headset button) and bill it in Dolibarr, monthly allowance included: call timer, third-party tab, individual or bulk billing.

95.00 €
Excl. tax

Previous Next
  • Author K.S.I
  • Module version 24.0.3
  • Release date 07/26/2026
  • Access to download and updates 360 days

More info...

KSIDol

TempsSupport

Version 24.0.3 · Dolibarr 18–24

 

TempsSupport — Phone support time tracking

Time your support calls (inbound or outbound) customer by customer, then invoice the time spent — monthly allowance included, rounding and hourly rate configurable — without leaving Dolibarr.

What the module does

  • Floating button (headset icon) shown on every page of Dolibarr, whatever the theme (eldy, moderntemplate), without altering the core.
  • One-click timer: search the customer/third party, choose the call direction (inbound or outbound), start the timer, enter the subject, then "End call". A new customer can be created straight from the modal.
  • Persistent timer: the counter keeps running while you browse between pages.
  • "Support Time" tab on every third-party card: list of entries (reference, date, start, end, real duration, billed duration, subject, status).
  • Per-row actions: Invoice, Edit, Do not invoice, Make billable.

Invoicing

  • Batch invoicing: select several entries of the same third party and generate a single invoice, one line per call (quantity in hours).
  • Price taken from the configured product/service or from the fallback hourly rate.
  • Rounding of the billed duration (configurable step, e.g. 15 min) and minimum duration per call.
  • Monthly allowance per third party: minutes included each month, tracking of consumed / remaining / overage. Covered time is marked "Included" (no invoice); overage is billed at the extra-hour price.
  • Per-third-party KPIs: number of entries, cumulated real duration, time to invoice.

Highlights

  • Full cycle: call → timer → recording → invoice, no re-entry.
  • Timer button available on every page, compatible with all themes.
  • Monthly allowance with consumed / remaining / overage tracking.
  • Compatible with Dolibarr 18 to 24, multilingual (fr, en, de, es, it).

Compatible cross-product

KSIDol Signature Terminal: have any native Dolibarr document sheet signed, compatible with all KSIDol modules (time-stamped and archived electronic signature).

Requirements

  • Dolibarr 18.0 to 24.x
  • PHP 7.4+
  • Third parties/Companies and Invoices modules enabled

Publisher: KSIDol.io — Licence: GPLv3 — https://ksidol.io

 

Official resources
Overview Live demo Documentation Video

 

Support and assistance

Publisher assistance and technical requests through KSIDol.

KSIDol.io



If you think this module is a fork of another one (published after the first one) or violates some terms or conditions of use (for users or vendors), you can make a report at dolistore@dolibarr.org