AI-Powered Technical Support Center & Advanced Repair Management

Take your technical service or repair shop to the next level with the most advanced management module for Dolibarr. Designed for IT services, electronics repair shops, mechanics, and any technical support center that demands maximum efficiency, professionalism, and trust.

Key Features:

1. Ultra-fast Intake with Artificial Intelligence (Google Gemini)

• Smart Intake Scanning: Forget typing endless serial numbers. Take a photo of the equipment's label with your camera, and Google Gemini's AI will analyze the image to automatically extract the Brand, Model, and Serial Number.
• Automatic Diagnosis Generation: Upon finishing the job, the AI can read the entire service history, analyze the findings log and the reported problem, to independently draft a clear, professional, and structured Final Technical Diagnosis with a single click.

2. Multi-channel Communication (WhatsApp, Telegram, and Email)

• Quick Action Buttons: Communicate with your client with a single click. Generate direct links for WhatsApp and Telegram with predefined update messages.
• Automated Emails: Configure templates so your client receives a professional email (with the PDF report attached) every time their equipment changes status, operating in the background thanks to native triggers.

3. Findings Log and Photographic Evidence

• Evidence Logging: Document the physical condition of the equipment upon receipt, the faults found during disassembly, and evidence of the completed work.
• Smart Auto-scaling in PDF: Photographs (whether taken vertically or horizontally) are intelligently organized in a timeline within the report. The system respects orientation and centers images like a professional gallery without distorting or stretching them.

4. Public Tracking Portal for the Client

• Unique Public Links: Each service order generates a unique and secure link.

5. High-End "Premium" PDF Template

• Forget standard reports. The module includes the exclusive premium_servicio template.
• Modern Design: Dark navy blue header with gold accents, readable typography, and your company's contact information highlighted.
• Smart Layout: Structured two-column system that optimizes paper usage and perfectly organizes Equipment Information, Diagnosis, Reported Problem, Evidence, and Final Costs.

6. Total Integration with the Dolibarr Ecosystem

• One-Click Billing: Once the equipment is repaired, convert the entire service order into a Quote or an Invoice with a single button, automatically inheriting the spare parts used and the total to be charged.

7. Complete Workflow and Traceability

• Dynamic Statuses: Manage the full lifecycle (Draft, Received, In Review, Quoted, In Repair, Finished, Delivered, Canceled).
• Custom Fields (Extrafields): Full support for adding extra attributes specific to your business reality.

Optimize your daily workflow, eliminate paperwork, convey total trust to your clients with photographic evidence, and automate your communication today. Stand out from your competition.