Ticket Plus & HelpDesk

Module version: auto
Publisher/Licence: IMASDEWEB / GPL-v3
User interface language: French / English / Spanish / German / Portuguese / Italian / Catalan
Help/Support: [email protected]

Prerequisites:

• Dolibarr min version: auto
• Dolibarr max version: auto

Install:

• Go into menu Home - Setup - Modules - Deploy an external module and submit the zip file
• Module or skin is then available and can be activated.

Features

The "Ticket Plus & HelpDesk" module is an add-on for the native Dolibarr "Tickets" and "Knowledge Management" modules. It is essentially a second "frontend", that is, a view accessible to the public, with the following features:

1. Minimalist and user-friendly interface for mobile phones: the use of CSS and javascript has been minimized to the bare minimum so that navigation is fast and comfortable on any device.
    
2. Fully integrated with Dolibarr: the articles and categories shown to visitors are managed from the Dolibarr panel, from the native "Knowledge Management" module. Similarly, you respond to and follow up on tickets from the panel of the native "Tickets" module.
    
3. Usable on any website address: using an IFRAME you can "hide" your Dolibarr address and show HelpDesk on a subdomain like "support.mywebsite.com" or on a path like "www.mywebsite.com/support". In the module Configuration you have the exact instructions.

Articles section

1. Articles by categories and pre-loaded searchable: you can configure the page to load all frequently asked questions and articles. This way, accessing information is almost immediate, without the need for second server queries.
    
2. Control of public visibility of articles by category: you can hide categories (for draft articles), and you can also set a SECRET KEY so that only certain visitors can see the articles of a specific category (internal users, suppliers, etc.).
    
3. Search for articles/FAQs using AI: optionally, you can use the artificial intelligence behind chatGPT to search for articles that best answer your clients' queries. Just enter your OpenAI API key in the module's settings, and the cost to you is almost zero (less than 1 euro for every 10,000 queries your clients make!!).
    
4. Tracking views and "likes" of articles: these two metrics are used to calculate the popularity of articles and select the most "popular" ones for the "Featured Articles" block.

Tickets section

1. Create support tickets using just an email: your clients/visitors can open a support ticket by simply providing a valid email, to which they will receive a 6-digit temporary code to authenticate themselves every time they want to monitor the progress of their tickets.
    
2. It is possible to limit the ability to open tickets to existing contacts: if this option is enabled in the module settings, then the system will not allow visitors to open a ticket if they do not use an email address that belongs to a Third Party or a Contact.
    
3. Additional fields according to the ticket type: although additional fields are defined in the native "Tickets" module, you can enable the ability to control which additional fields to request from the visitor based on the "ticket type" they choose (commercial, bug, etc.), as well as whether it is a mandatory response or not.
    
4. Ticket assignment to an active project in Dolibarr: the option can be activated so that when the visitor is linked to a third party in our Dolibarr with active projects, the list of active projects of that third party (customer or supplier) is presented to choose one when creating a new ticket.
    
5. Auto-assignment of ticket based on project: if project assignment from the previous point is activated, and the project chosen by the visitor has an internal user assigned in Dolibarr, then the module can assign that ticket to them. This option can be activated in the configuration.

In essence, this module offers you a beautiful HelpDesk for your visitors, while maintaining 100% compatibility with the administrator panel of users with access to Dolibarr.

DEMO

Try it here: https://demo.bimex.tech/custom/ticketplus/

List of my modules for sale:

1. Ticket Plus & HelpDesk
   (Provides a user-friendly public portal for mobile phones)
    
2. Search for help in forums
   (FREE - Facilitates searching in Dolibarr community forums)
    
3. TOTP 2FA Login
   (Two-factor authentication for login)
    
4. Solarized Theme
   (Solarized Dark & Light Theme, based on Eldy official theme)
    
5. Dark Theme
   (Dark Theme, based on Eldy official theme)
    
6. Stock transfers
   (make easier to move stock between your warehouses)
    
7. Purchases
   (make easier to compare prices from suppliers and make purchase orders)