Management of trouble tickets /...
Management of trouble tickets / technical support.
This module adds incident ticket management to Dolibarr, for technical support service.
A ticket can be created by an internal user in Dolibarr's interface.
A public interface is delivered with the module and allows a visitor to create a ticket and access related informations privately (email + ticket ID are necessary to identify).
Ticket classification is customizable through 3 dictionaries : ticket's type, category and severity.
Every action on the ticket is recorded (message, classification change, etc).
One or several intervention sheets can be associated to a ticket, the duration being calculated on the ticket's sheet.
Messages can be sent between project's members, and model answers can be used to send emails(use of native mail models in Dolibarr).
Wiki documentation : http://wiki.dolibarr.org/index.php/DocumentationModuleTicket.
Module is then available and can be activated.