Features

The TicketStock module is designed to automate your workflow.

It automatically notifies the after-sales service or maintenance team when products are received into stock at one or more warehouses defined in the module configuration.

In the configuration, you define:

• a user group to be notified by email: each member of this group will be a contact for the ticket;
• The various mandatory fields for creating a ticket (Type, Severity, Group, Subject, and Content)

When a product is received into stock at one of the defined warehouse(s), a ticket is automatically created, triggering an email to all contacts associated with the ticket. The module takes into account incoming stock movements of new or returned products, whether it's a sale or a rental.

The Ticketstock module requires correct configuration of the following settings:

• Tickets Module (native to Dolibarr)
• Product and warehouse inventory management (Stocks) (native)
• Users & Groups, both the module and the menu (native)
• Dolibarr Outgoing Email Management (native)

The following modules are not mandatory but will work with TicketStock:

• Supplier receptions (native)
• Product returns (Altairis module)