Promotions

  • Fast Product - CODE 42

    Allows you to create products or services directly in the Sales Proposals, Sales Orders and Invoices interface.

    15.00 €  (30€)
  • massaction

    This module offers new mass actions: batch download of PDF documents as a zip archive, batch adding of recipients to a mailing list, batch assignment of a salesperson to third parties.

    90.00 €  (180€)

New products

  • ATSII - Spanish Immediate Information Supply System (SII) for Dolibarr

    SII module for Dolibarr enabling automatic submission of issued and received invoices to the Spanish Tax Agency (AEAT). NIF/CIF and EU VAT (VIES) verification tools. Aggregated Books query (Model 303). Automatic VAT calculation for intra-community operations, special regime management, exemptions, equivalence surcharge, early payment discounts and simplified invoices. PFX digital certificate.

    1,650.00 €
  • ISWPlanner

    ISWPlanner — Integrated personal planner for Dolibarr: agenda, tasks, notes, expenses and directory in a single page-reload-free dashboard.

    18.00 €

This module or version is no more available. It may have been discontinued by the author or replaced by another module or version.

Ticket management

c9296d20180406005317

Management of trouble tickets / technical support.

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  • Author
  • Module version 1.5.7
  • Release date 12/19/2017
  • Compatibility Dolibarr V6 - V9
  • Last update 10/09/2025 02:02 PM

More info...

This module adds incident ticket management to Dolibarr, for technical support service.

A ticket can be created by an internal user in Dolibarr's interface.

A public interface is delivered with the module and allows a visitor to create a ticket and access related informations privately (email + ticket ID are necessary to identify).

Ticket classification is customizable through 3 dictionaries : ticket's type, category and severity.

Every action on the ticket is recorded (message, classification change, etc).

One or several intervention sheets can be associated to a ticket, the duration being calculated on the ticket's sheet.

Messages can be sent between project's members, and model answers can be used to send emails(use of native mail models in Dolibarr).

Wiki documentation : http://wiki.dolibarr.org/index.php/DocumentationModuleTicket.

 

  • Module version : auto
  • Editor : Librethic
  • Licence : GNU GPLv3
  • Language interface : FR / EN / ES / IT / DE
  • Help/support : none

DEMO | Documentation HTML/PDF [fr] : see https://doc.librethic.io

Prerequisites

  • Dolibarr min version: auto
  • Dolibarr max version: auto

Installation

  • Download the archive file of module (.zip file) from web site DoliStore.com
  • Put the file into the root directory of Dolibarr.
  • Uncompress the zip file, for example with command
unzip fichiermodule.zip

Module is then available and can be activated.




If you think this module is a fork of another one (published after the first one) or violates some terms or conditions of use (for users or vendors), you can make a report at dolistore@dolibarr.org