Promotions

  • MBI Yousign eIDAS-certified signature

    The MBI Signature Yousign module allows your third parties to sign quotes, orders, contracts, SEPA mandates, interventions, and delivery notes via Yousign, as well as attached external documents and external files. The eIDAS-certified signature includes an SMS code to verify the signer's identity.

    20.00 €  (33.25€)
  • Interview

    This module allows you to create questionnaires in Dolibarr. This module can be used alone but can also be added to the Agefodd module. (It is integrated into the Agefodd 2025 version).

    250.00 €  (500€)

New products

  • Doliconex

    Specialized API connector module providing extended endpoints for mobile app integration. Designed as an extensible framework for the SaaS applications Dolimob, offering order preparation management and intervention signature handling with enhanced security and performance optimization.

    FREE
  • WhatsApp for Dolibarr ERP/CRM

    Professional WhatsApp integration for Dolibarr. Send PDFs and images from third parties, contacts, invoices and agenda. Optional inbound, templates, cron and logs. Not compatible with TakePOS.

    FREE

This module or version is no more available. It may have been discontinued by the author or replaced by another module or version.

Ticket Manager

c3057d20170508113811

This module is a very flexible ticket management system within Dolibarr. It is fully linked to Dolibarr's users and third parties. It is meant to solve any purpose, from support to task management, fulfilling any need in the organization. The most important features is the e-mail notification to users and the time tracking capability. It comes with an easy admin console to manage its settings.

Previous Next
  • Author ADQA
  • Module version 1.1
  • Release date 07/07/2016
  • Compatibility Dolibarr 3.9 - 4.0.5
  • Last update 01/02/2025 05:09 PM

More info

Module version: 3.9
Publisher/Licence: ADQA / AGPL
User interface language: English, French, Spanish, German, Catalan
Help/Support: No
Prerequisites:

  • Dolibarr min version: 3.9
  • Dolibarr max version: 4.0.5

Install:

  • Download the archive file of module (.zip file) from web site DoliStore.com
  • Put the file into the root directory of Dolibarr.
  • Uncompress the zip file, for example with command
unzip module_ticketmanager-3.9.zip
  • Module is then available and can be activated.

 

This module is a very flexible ticket management system within Dolibarr. It is fully linked to Dolibarr's users and third parties. It is meant to solve any purpose, from support to task management, fulfilling any need in the organization.

The most important features is the e-mail notification to users and the time tracking capability. It comes with an easy admin console to manage its settings.

Full feature list:

- Opening a ticket, it will be assigned to any internal Dolibarr user, and optionally linked to a third party.
- The user will be notified by e-mail of the ticket assignment .
- The user can add records related to the assigned ticket, optionally recording the time of the intervention.
- Once resolved, users will validate the ticket and e-mail notification to the user who opened it.
- The ticket can be reassigned as often as you want, registering changes in allocation
- Users can filter their own ticket, and pending or closed tickets.
- From the configuration module can:

    Create different categories to classify the ticket by type.
    Manage settings e-mails generated.
    Modify the instructions that you can read new ticket page.