Management of trouble tickets /...
Management of trouble tickets / technical support.
This module adds incident ticket management to Dolibarr, for technical support service.
A ticket can be created by an internal user in Dolibarr's interface.
A public interface is delivered with the module and allows a visitor to create a ticket and access related informations privately (email + ticket ID are necessary to identify).
Ticket classification is customizable through 3 dictionaries : ticket's type, category and severity.
Every action on the ticket is recorded (message, classification change, etc).
One or several intervention sheets can be associated to a ticket, the duration being calculated on the ticket's sheet.
Messages can be sent between project's members, and model answers can be used to send emails(use of native mail models in Dolibarr).
Wiki documentation : http://wiki.dolibarr.org/index.php/DocumentationModuleTicket.
Unlimited access to module updates, unless significants changes.
You might be interested in using new « Ticketfetcher » module to create tickets from emails!
Module is then available and can be activated.
This module is a free software. On Dolistore it is packaged without assistance or any warranty. Payed price is your contribution to Dolibarr project through the foundation and Libr&thic's activity arround the software.
For technical support or development request please visit Libr&thic website : https://librethic.io.