TempsSupport — Phone support time tracking

TempsSupport — Phone support time tracking

Time your support calls (inbound or outbound) customer by customer, then invoice the time spent — monthly allowance included, rounding and hourly rate configurable — without leaving Dolibarr.

What the module does

• Floating button (headset icon) shown on every page of Dolibarr, whatever the theme (eldy, moderntemplate), without altering the core.
• One-click timer: search the customer/third party, choose the call direction (inbound or outbound), start the timer, enter the subject, then "End call". A new customer can be created straight from the modal.
• Persistent timer: the counter keeps running while you browse between pages.
• "Support Time" tab on every third-party card: list of entries (reference, date, start, end, real duration, billed duration, subject, status).
• Per-row actions: Invoice, Edit, Do not invoice, Make billable.

Invoicing

• Batch invoicing: select several entries of the same third party and generate a single invoice, one line per call (quantity in hours).
• Price taken from the configured product/service or from the fallback hourly rate.
• Rounding of the billed duration (configurable step, e.g. 15 min) and minimum duration per call.
• Monthly allowance per third party: minutes included each month, tracking of consumed / remaining / overage. Covered time is marked "Included" (no invoice); overage is billed at the extra-hour price.
• Per-third-party KPIs: number of entries, cumulated real duration, time to invoice.

Highlights

• Full cycle: call → timer → recording → invoice, no re-entry.
• Timer button available on every page, compatible with all themes.
• Monthly allowance with consumed / remaining / overage tracking.
• Compatible with Dolibarr 18 to 24, multilingual (fr, en, de, es, it).

Compatible cross-product

KSIDol Signature Terminal: have any native Dolibarr document sheet signed, compatible with all KSIDol modules (time-stamped and archived electronic signature).

Requirements

• Dolibarr 18.0 to 24.x
• PHP 7.4+
• Third parties/Companies and Invoices modules enabled

• Website: https://www.ksidol.io
• Demo: https://www.ksidol.io/fr/demos
• Module signature: ksidol.io

Module developed by KSIDOL — ksidol.io