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HelpDesk for Dolibarr

mp21254d20260326191740

New

Operator ticket management system with Kanban board, Claude AI analysis, screen capture, video recording, bell notifications, and 6 languages support.

50.00 €
Excl. tax

Previous Next
  • Author IDES ELECTRIC SRL
  • Module version 1.0.0
  • Release date 03/26/2026
  • Access to download and updates 1 year
  • How to contact support support@quantivo.eu
  • Compatibility Dolibarr V23+   -   PHP8 - 8.3
  • Last update 04/05/2026 04:37 PM

More info...

HelpDesk Module for Dolibarr ERP

A complete operator ticket management system for Dolibarr, featuring a modern Kanban board, Claude AI-powered analysis, built-in screen capture and video recording, and bell notifications. Designed for IT teams and support operators to manage and resolve requests efficiently.

Key Features

  • 3 Ticket Types — Bug reports, feature requests, and change requests
  • Kanban Board — Visual drag-and-drop board with 7 workflow statuses: Draft, Sent, In Analysis, In Development, Tested, Implemented, Closed
  • Claude AI Analysis — Automatic ticket complexity estimation, smart suggestions, and time estimates powered by Anthropic Claude
  • Screen Capture — Built-in screenshot tool with freehand drawing, arrow, and rectangle annotations
  • Video Recording — Record up to 60 seconds directly in the browser using MediaRecorder API
  • Bell Notifications — Real-time audio and visual notifications for IT staff and operators
  • Quick Help Button — Accessible help button on every Dolibarr page for instant ticket creation
  • 6 Languages — Full support for English, Romanian, German, Spanish, French, and Italian
  • Priority Levels — Normal, High, and Critical priorities with color-coded badges
  • Module Context Tracking — Automatically associates tickets with the current Dolibarr module
  • Ticket Assignment — Assign tickets to team members from the detail view
  • Conversation & Notes — Tabbed interface for ticket details, conversation thread, internal notes, and AI history

Requirements

  • Dolibarr 22.0 or higher
  • PHP 8.0 or higher
  • Anthropic API key (optional, required for AI analysis features)

Installation

  1. Upload the module zip via Admin > Deploy/Install external app/module
  2. Go to Admin > Modules and activate HelpDesk
  3. Configure settings in Admin > HelpDesk Settings
  4. Optionally set your Anthropic API key for AI features

Support

Contact us at: support@quantivo.eu

Author: QUANTIVO




If you think this module is a fork of another one (published after the first one) or violates some terms or conditions of use (for users or vendors), you can make a report at dolistore@dolibarr.org