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TempsSupport — Phone support time tracking

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Track phone-support time per customer (headset button) and bill it in Dolibarr, monthly allowance included: call timer, third-party tab, individual or bulk billing.

95.00 €
Excl. tax

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  • Author K.S.I
  • Module version 24.0.3
  • Release date 07/26/2026
  • Access to download and updates 360 days

More info...

KSIDol

TempsSupport

Version 24.0.3 · Dolibarr 18–24

 

TempsSupport — Phone support time tracking

Time your support calls (inbound or outbound) customer by customer, then invoice the time spent — monthly allowance included, rounding and hourly rate configurable — without leaving Dolibarr.

What the module does

  • Floating button (headset icon) shown on every page of Dolibarr, whatever the theme (eldy, moderntemplate), without altering the core.
  • One-click timer: search the customer/third party, choose the call direction (inbound or outbound), start the timer, enter the subject, then "End call". A new customer can be created straight from the modal.
  • Persistent timer: the counter keeps running while you browse between pages.
  • "Support Time" tab on every third-party card: list of entries (reference, date, start, end, real duration, billed duration, subject, status).
  • Per-row actions: Invoice, Edit, Do not invoice, Make billable.

Invoicing

  • Batch invoicing: select several entries of the same third party and generate a single invoice, one line per call (quantity in hours).
  • Price taken from the configured product/service or from the fallback hourly rate.
  • Rounding of the billed duration (configurable step, e.g. 15 min) and minimum duration per call.
  • Monthly allowance per third party: minutes included each month, tracking of consumed / remaining / overage. Covered time is marked "Included" (no invoice); overage is billed at the extra-hour price.
  • Per-third-party KPIs: number of entries, cumulated real duration, time to invoice.

Highlights

  • Full cycle: call → timer → recording → invoice, no re-entry.
  • Timer button available on every page, compatible with all themes.
  • Monthly allowance with consumed / remaining / overage tracking.
  • Compatible with Dolibarr 18 to 24, multilingual (fr, en, de, es, it).

Compatible cross-product

KSIDol Signature Terminal: have any native Dolibarr document sheet signed, compatible with all KSIDol modules (time-stamped and archived electronic signature).

Requirements

  • Dolibarr 18.0 to 24.x
  • PHP 7.4+
  • Third parties/Companies and Invoices modules enabled

Publisher: KSIDol.io — Licence: GPLv3 — https://ksidol.io

 

Official resources
Overview Live demo Documentation Video

 

Support and assistance

Publisher assistance and technical requests through KSIDol.

KSIDol.io



If you think this module is a fork of another one (published after the first one) or violates some terms or conditions of use (for users or vendors), you can make a report at dolistore@dolibarr.org