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Professional public tickets for Dolibarr — customer submission & tracking

mp22896d20260726160152

Public interface for customers to submit and track tickets, automatically linked to the right third party in Dolibarr.

30.00 €
Excl. tax

  • Author K.S.I
  • Module version 24.0.0
  • Release date 07/26/2026
  • Access to download and updates 1 year
  • How to contact support support@ksidol.io
  • Compatibility Dolibarr V18 - V24   -   PHP7.4 - 8.4
  • Last update 08/06/2026 11:31 AM

More info...

🇬🇧 English

Publisher overview

Category Item Information
Publisher Name KSIDol
Activity Specialty Dolibarr integrator
Services Development Custom development
Services Hosting SaaS hosting
Website URL https://www.ksidol.io/
Support Email support@ksidol.io

Professional public tickets — ticket submission and tracking portal for Dolibarr

Give your customers a polished public interface to submit their requests and follow their progress, with automatic linking to the right third party in Dolibarr.

The module adds a public portal, in your company's colours, connected to Dolibarr's native Ticket module. Each submitted request becomes a ticket, automatically linked to the right customer based on their email or reference. You handle everything from your ERP, without double entry.

Website: https://www.ksidol.io/
Support: support@ksidol.io

Module positioning

Element Description Benefit
Main function Public ticket submission and tracking portal linked to Dolibarr Collect customer requests without leaving the ERP
Business use Support, after-sales, assistance, complaints and customer requests Centralise requests in the Ticket module
Linking Automatic association with the third party via email or reference Each ticket to the right customer, without re-entry
Branding Customisable portal: logo, colours, texts A professional and consistent experience
Main benefit Less data entry and a single entry point for requests Faster and better-tracked support

Available languages

Flag Language Code Available
🇫🇷 Français FR Yes
🇬🇧 English EN Yes
🇩🇪 Deutsch DE Yes
🇪🇸 Español ES Yes
🇮🇹 Italiano IT Yes

Main features

Element Description Benefit
Public form Public ticket submission page, outside the back office, with a professional presentation. A simple entry point for your customers.
Third-party linking Automatic association of the request with the right customer based on the email or the order / case reference. Each ticket to the right account, without re-entry.
Structured fields Email, company, phone, reference, request type, group, severity, subject and message. Qualified requests right from submission.
Ticket integration Creation of a native Dolibarr ticket (statuses, replies, history). Handling within your ERP, without an external tool.
Customisation Brand, primary and accent colours, logo, help text and return link to your website. A portal in your company's colours.
Default values Default type, group and severity of submitted tickets. A consistent initial sorting of requests.

Typical workflow

  1. Install and activate the module.
  2. Customise the brand, colours, logo and help text.
  3. Set the default type, group and severity.
  4. Share the public URL with your customers (website, email, QR code).
  5. The customer fills in the submission form.
  6. The ticket is created in Dolibarr and linked to the right third party.
  7. You handle the request from the native Ticket module.

Module menus

Element Description Benefit
Configuration Portal settings: brand, colours, logo, texts, default values. Adapt the portal to the company.
Public page Submission form accessible to your customers. Collect requests in self-service.
Ticket module Handling of tickets submitted in Dolibarr. Centralised support tracking.

Configuration from Dolibarr

Element Description Benefit
Brand and colours Displayed name, primary colour and accent colour of the portal. A portal consistent with your identity.
Logo and return link Displayed logo and return link to your website. Strengthens customer trust.
Help text Supporting message displayed to the customer. More complete requests.
Default values Type, group and severity of submitted tickets. An automatic initial sorting.

User guide

  1. Unzip the archive to obtain a single folder `ksiticketpublicpro/`.
  2. Copy this folder into `htdocs/custom/`.
  3. Go to Home > Setup > Modules/Applications.
  4. Activate Professional public tickets.
  5. Open the configuration and customise brand, colours, logo and texts.
  6. Share the public URL with customers after a test on a staging instance.

Technical compatibility

Element Value Information
Dolibarr 18.0 to 24 External module installed in htdocs/custom/ksiticketpublicpro/
PHP 8.0 or higher Modern PHP environments
Dependency Dolibarr Ticket module Native module required
License GNU GPLv3 External module distribution
Storage Dolibarr database No core modification

Benefits for the company

Element Description Benefit
Single entry point All customer requests through a public portal. Fewer lost requests.
Time saving Automatic linking to the third party, without re-entry. Faster support.
Professional image Portal in your company's colours. Strengthened trust.
Centralisation Tickets handled in Dolibarr. A single tracking tool.

Installation, configuration and support

KSIDol can support you with installation, portal customisation, configuration of default values and integration with the Ticket module. Contact: support@ksidol.io

Release notes

Version Type Description
24.0.0 Compatibility Dolibarr 24 compatibility; public ticket submission and tracking portal, customisable and linked to the third party.

My modules on DoliStore

KSIDol / K.S.I modules on DoliStore: K.S.I modules on DoliStore




If you think this module is a fork of another one (published after the first one) or violates some terms or conditions of use (for users or vendors), you can make a report at dolistore@dolibarr.org