Smart Return Pro

SmartReturn Pro is a comprehensive module designed to streamline and professionalize your customer returns and after-sales service (RMA) directly within Dolibarr. It secures the entire return process and ensures complete traceability between your customers, inventory, and billing.

🔄 Secure Workflow & Permissions

• Rigorous status tracking: Draft ➔ Validated ➔ Closed.
• Fine-grained user permissions: separate rights to Create/Modify, Validate, Process (Close & move stock), or Delete.
• Strict status guards: Cancellation or reverting to draft are only permitted according to secure business rules.

📦 Return Lines & Multi-Warehouse Stock Management

• Add products with quantities, selling prices (excl. tax), discounts, and destination warehouses.
• Automatic stock updates: automatic decrement/increment upon processing or status reversion.
• Stock availability checks before processing.

🧾 1-Click Credit Notes (Avoirs)

• Automatically generate a Credit Note (Avoir) from a validated or closed return document.
• Automatic lines cloning (products, quantities, prices) and native object linking between the Return and the Credit Note.

📄 Professional PDF Generation

• Official template included: intechso_return.
• Automatic "Draft / Non validé" watermark on unvalidated documents.
• Optimized layout: clean headers, sender/recipient blocks, totals section, signatures area, and smart column hiding (Unit and Shipped Qty hidden in v1.2.0).

📊 Dashboards & Customer Statistics

• Global Dashboard: Financial KPIs (Totals excl. tax / incl. tax), return status distribution, top returned products, and return reasons analysis (configurable dictionary of 10 default reasons).
• Customer Tab: A dedicated tab on the third-party card displaying full return history, cumulative amounts, and their most returned products.

🔧 Technical Specifications & Changelog v1.2.0

🔗 Useful Links & Demo

• 📖 Documentation: View online documentation
• 🎥 Demo Site: Access the Dolibarr demo
  🔑 Login: demo | 🔑 Password: demodemo1000

⚙️ Installation

Installation can be done directly from your Dolibarr interface:

1. Go to Setup ➔ Modules/Applications.
2. Click on the Deploy/Install external module tab.
3. Upload the provided ZIP file (module_smartreturn-1.2.0.zip).
4. The module will be automatically deployed in the following directory: custom/smartreturn/.

✉️ Support & Contact

• Email: support@intechso.com
• Website: www.intechso.com

• Compatibility: Dolibarr 16.0 to 24.0 | PHP 8.1 to 8.4.
• Security Fixes: Separated validate/process permissions and added strict status guards on cancellation.
• Clean Code: Code cleanup and optimal inclusion path fixes.
• Multilingual: Full support for EN, FR, DE, ES, IT (193 translation keys per language).